Privacy Policy

In the ordinary course of conducting business, J&L Pacific Design LLC may collect personal information from clients, collaborators, vendors, and other parties. This may include, but is not limited to:

Full legal names, mailing and project site addresses, telephone and mobile phone numbers, email addresses, and other contact details necessary to facilitate project communication, design coordination, and service delivery.

Any personal information that may be collected — including names, addresses, phone numbers, and email addresses — may be used to communicate with and shared by J&L Pacific Design LLC, their staff, their collaborators, and their vendors and suppliers. This information is strictly for the use of communicating project-related information and status.

We use your contact information to send project updates and scheduling notices, coordinate with contractors and suppliers on your behalf, respond to inquiries and design requests, and fulfill contractual obligations related to your project.

J&L Pacific Design LLC may use SMS (text message) communications to provide: 1) Project-related updates; 2) Scheduling confirmations and appointment reminders; 3) Billing inquiries; and 4) Time-sensitive notices to clients and team members who have provided their mobile phone numbers.

A sample communication may be: "Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from J&L Pacific Design LLC at any time."

1. SMS Consent Communication
"The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes."

2. Types of SMS Communications
If you have consented to receive text messages from J&L Pacific Design LLC, you may receive messages related to the following specific examples:
  · Appointment reminders
  · Follow-up messages

3. Message Frequency
Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.

4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method
You may opt in to receive SMS messages from J&L Pacific Design LLC in the following ways:
  · By submitting an online form

6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@jlpacificdesign.com.

We do not sell, trade, or rent your personal information to outside parties for marketing purposes. Personal information may be shared internally with our staff and with third parties directly involved in your project — such as licensed contractors, material suppliers, and vendors — solely for the purpose of completing work related to your project.

We may also disclose information where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of J&L Pacific Design LLC, our clients, or others.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

You have the right to request access to, correction of, or deletion of your personal information held by us, subject to applicable legal obligations. To make such a request, please contact us using the information below. We will respond to all reasonable requests in a timely manner.

J&L Pacific Design LLC reserves the right to update or amend this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.